empire flooring atlanta reviews OptionsVery long Tale short, I'm again at square one particular immediately after possessing contact with them no fewer than 8 moments and just as many people, all of whom are shocked and bewildered about the issues. My most up-to-date Call Megyn, supposedly has me scheduled for an inspection November 3 among 10 and three. Inspections are only scheduled on Mondays and Thursdays. This will probably be in vain, as I have study too many customer complaints about the inspection staying a farce plus they often deny warranty coverage and the organization of Empire will never do it on their own outside of guarantee.
At 9am. Then they said eleven-1 with a connect with from the manger inside 30min. Now I referred to as back in. Anyone has me on hold checking with the Boston office.
Spoke with a few lady who in the beginning refused to provide help after which explained can pay for 50 percent but following obtaining Qualified plumbers test it out ground is WARPED, moist throughout so this leak has become taking place quite a long time.
– Chicago/Milwaukee customer service termed me inside three times and left a voicemail. I known as back again and remaining a voicemail for them. After three days I named and left Yet another voicemail. 3 more times when by with out a return contact and I decided to call the most crucial customer service line. The Girl I spoke with tried to achieve anyone but was only able to leave a voicemail. Soon after 3 additional days I again referred to as customer service and questioned them to escalate as I was throwing away my time, receiving no reaction and intensely frustrated.
This is totally unacceptable! I am quite displeased with Empire. This is not how a customer really should be taken care of. I want anyone to Speak to me instantly to accurate this case.
September 26, 2017 at 3:17 pm I was imagined to have a carpet set up today. After closing my retail business enterprise for 2 days and hiring people today to move tools, the installers present up with the incorrect dimensions carpet. Apparently my salesman manufactured a slip-up Using the measurements. Mistakes take place. I get it. But good firms are those which make it ideal. Immediately after expecting 3 hrs to find the principal installation guy (Mike Daleo) on the phone, I used to be achieved with a lousy Perspective. He explained to me that stuff comes about, and we could speak about compensation after they installed the reordered carpet. I reported, no, that should be mentioned now.
Please email your in depth considerations and order information like: phone number and street deal with to customersupport@ empire-today.com. We sit up for Listening to from you.
– I referred to as customer service and anyone was sent to evaluate. He arrived, and assumes there was a material defect while in the trim. He also pointed out that the put in position wasn't carried out incredibly perfectly as there are actually pencil marks and insufficient angle cuts in many areas of the trim.
Thanks for bringing your worries to our focus. We sincerely apologize to your knowledge, and know that we’ve spoken to you in regards in your problems. When you carry on to get issues please contact us at customersupport at empire-today.com.
Thanks for your personal feedback. We’re sorry to hear that the problems haven't been dealt with, and we apologize for that inconvenience. We’ll be in empire carpet nj touch together with your shortly to more examine your working experience.
m. – 12:00am if this isn’t okay he can come back on 9/five/2018. I’m upset Together with the Salesperson Danny Gomez since he lied about when workers would start out and end The task. I sense this company breached the agreement by not being able to entire perform every time they mentioned they'd. When l contacted the Salesperson Danny Gomez he was hesitant to give me supervisors names and phone number so l could create a complaint. I have made an effort to simply call customer service and was advised the business would Get in touch with me in 24 several hours currently being I haven't read just about anything l tried using to achieve out on the Salesperson but l comprehend he lied and may say anything at all to obtain a sale that's unfortunate. If l don’t get a response from the manager to try to acquire this resolved l will get a legal professional to dispute this deal for work that was carried out!
I identified as again working with solution 1 this time. I had been advised that Empire’s estimates are only fantastic for 30 days & that I would want to possess a profits agent return to my house for an estimate. I questioned to get a quote on these rooms at my June appointment so I wouldn't have to spend my important time repeating this method. Must I also point out that this saves time & money for Empire in travel bills & staff hrs? To add insult to personal injury (metaphorically speaking), I can get an car electronic mail an auto-bot reminder contact 24 hours before my new appointment. Barely what I'd personally consider good quality customer service. But for The actual fact Will probably be cruel into the consultant, Potentially we received’t be house to the appointment. I’d want to stick with an organization which i’ve employed previously but Empire, you are rendering it difficult me to take action again.
I confirmed what was currently being committed to with Trevor right before he remaining my home, and when Kim known as me to make the preparations for the entire substitute I confirmed the operate to get performed as well as the timeframe to plan the work (in just one particular-yr).
We've got left quite a few messages but she does not return phone calls so next action Authorized if they don't exchange flooring and put in bathroom The right way.